| Date | Incident # | Who Called | Phone Number: | Message | Status |
|---|---|---|---|---|---|
| 07/27/2026 | PA-23-081-2026-35315-B | SANTINA | SANITINA CALLED TO GIVE INSURANCE INFO - GEICO POLICY# 6036117494 SENT FIRST BILLING NOTHING TO DO | Open | |
| 08/05/2026 | 48-020-2026-389-a-2 | JILL FREEMAN | (484) 895-9298 | SHE EMAILED THE LEADS WITH THEI QUESTION: I received an invoice that was denied by the insurance. My question is why on the back does it say this is a collections agency? EMAIL: ihvtwns@gmail.com | Open |
| 08/06/2026 | MD-01-002-2026-25109 | BEN | BEN CALLED - CLAIM BEING DENIED-SENT LETTER | Open | |
| 08/12/2026 | Pa-25-020-2024-407 | Bridget | (727) 441-9030 | Bridget called from the law office of Tragos , Sartes, and Tragos requesting color photos from incident. I emailed FD to see if they were available. | Open |
| 08/14/2026 | Art | (267) 446-4471 | Art took over submitting reports. The person that was submitting reports is no longer with the company. He submitted a couple and stated it still has the other persons name on it. So I talked to Shawn about this. Art will have to create a new user with a different email. I relayed this information to Art. Art also wanted to talk to Vinny(Vinny is away until Sunday) because Vinny just did a department info form (Art doesn't want to mess that up). Art will give you a call on Monday to set everything up. | Open | |
| 08/17/2026 | Pa-60-002-2026-20180-A | Shirley Smith | SHIRLEY CALLED IN TO SET UP A PAYMENT PLAN - $200.00 PER MONTH. SENT INVOICE. | Open | |
| 08/17/2026 | Pa-26-004-2026-166 | Maria | MARIA CALLED TO SET UP PAYMENT PLAN. SHE ASKED WHY SHE HAS THE BILL AND I EXPLAINED THAT SHE OWNS THE PROPERTY SO SHE IS RESPONSIBLE. SHE AGREED TO $100.00 PER MONTH - SENT OUT PMT PLAN INVOICE | Open | |
| 08/17/2026 | Pa-02-266-2026-72 | Chuck | (412) 760-3936 | CHUCK CALLED IN WITH QUESTIONS ON DASHBOARD - I WAS ABLE TO HELP HIM - HE WANTS TO DIRECT BILL PA-02-266-2026-72 DID NOT DO A DIRECT BILL | Open |
| 08/18/2026 | Pa-25-068-2025-761 | Gail | GAIL CALLED FROM STATE FARM - NO COVERAGE FOR CLAIM - IS SENDING DENIAL | Open | |
| Date | Incident # | Who Called | Phone Number: | Message | Status |